Privacy Policy

We respect your privacy and are committed to protecting it through our compliance with the following policy about how the information and data you share with us is collected, used, and secured.

We collect a limited amount of personal information so that we can inform you about our products and services and improve your experience and use of our website and online tools. We do not sell, exchange, or disclose your personal information to third parties.
We take our obligations seriously to secure the data we collect, as well as your right to understand how we use and control your personal data.

 

This includes the implementation of internal processes and controls to ensure compliance with applicable data protection and privacy laws globally, including the European Union General Data Protection Regulation ("EU GDPR") and the Data Protection Act 2017.

Workrate Insights Ltd Privacy Policy
This policy describes the types of information Workrate Insights Ltd ("Company" or "We") may collect from you or that you may provide when you visit the website The Workrate.com (our "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information. This policy is adopted to comply with the Data Protection Act 2017 (“hereinafter “the DPA” ) and any terms defined in the DPA have the same meaning when used in this policy.

This policy applies to information we collect:

• On this website, including using automated technologies and forms or surveys that you voluntarily complete.

• In email, text, and other electronic messages between you and this website.

 

Consent to Use or Processing of Your Information
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our website. By accessing or using this website, you agree to this privacy policy and consent to our use of your information for the purposes set forth in this privacy policy. You may also be asked from time to time to consent to certain specified uses of your information. When you are asked to consent, you have the right to withdraw that consent at any time by changing settings in your account or notifying us at clients@theworkate.com

This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this website after we make changes is deemed to be acceptance of those changes and consent to our continued use of your information for the purposes set forth in the revised privacy policy. Please check the policy periodically for updates.

Information We Collect About You and How We Collect It
We collect information that identifies, relates to, describes, references, or could reasonably be associated with or linked, directly or indirectly with a particular consumer or device ("personal information"). Personal information does not include:

• Publicly available information from government records.

• Deidentified or aggregated consumer information.

We collect this information:

• Directly from you when you provide it to us, such as when you create an account or complete a form or survey.

• Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies.

• From third parties, for example, our business partners (which may include your employer).

 

Information You Provide to Us
The information we collect on or through our website may include:

• Information that you provide by filling in forms on our website. This includes information provided at the time of registering to use our website, subscribing to our service, newsletter, or other communications, or requesting information about us or our services. We may also ask you for information when you report a problem with our website.

• Records and copies of your correspondence (including email addresses), if you contact us.

• Your responses to surveys that you complete.

• Details of transactions you carry out through our website and fulfillment of orders. You may be required to provide financial information before placing an order through our website.

• Compensation information provided by you or your employer ("Survey Data") for use in connection with our compensation survey platform, website, data, reports, materials, online tools, and related survey data services ("Workrate Survey Data"). However, Workrate Survey Data does not constitute personal information and is therefore not subject to this policy.

 

Information We Collect Through Automatic Data Collection Technologies
As you navigate through and interact with our website, we may use automatic data collection technologies to save certain information about your device, browsing actions, and patterns, including:

• Details of your visits to our website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the website.

• Information about your device and internet connection, including your IP address, operating system, and browser.

We do not track to collect information about your online activities over time and across third-party websites and therefore do no respond to Do Not Track signals.

The information we collect automatically may include personal information. It helps us to understand your service and product needs, how you use our website, to improve our website and to deliver a better and more personalized service, including by enabling us to estimate our audience size and usage patterns, recognize you when you return to our website, store information about your preferences, allowing us to customize our website according to your individual interests, provide you with enhanced and directed compensation data services and products, and send you service, marking, and sales information about our Company.

The technologies we use for automatic data collection include:

Cookies. A cookie is a small text file saved on your device when you visit a website. Cookies enable sites to help identify visitors and enrich user experience with saved preferences and customized content.

We use cookies to make it possible for us to save your website preferences, recognize you when you return, and save information you provide in online forms and surveys. This enables us to provide you a more customized experience based on your individual needs, interests, and interactions on our website. We also use cookies to understand how you use our site, which guides our decisions to improve our website content, functionality, and related services.

We use the following types of cookies on our websites:

• Computer cookies are small files used by web servers  - like a username or password - to save browsing information, allowing websites to remember your device, browser preferences, and associated online activity.

• Persistent cookies: Persistent cookies can save data for an extended period of time. These are the cookies that allow websites to store username and password information for users.

• Third-party cookies: Third-party cookies seek out data regarding your online activity to send back to website owners looking to improve advertisements. 

• Session cookies: Session cookies delete immediately after closing your browser. These are best known for allowing you to keep items in a shopping cart even after clicking on a different page.

  • Option to Block TheWorkrate cookies. You have the option to block non-essential cookies used by our websites by adjusting the settings in your browser. However, please note that if you choose to block cookies used by our websites, you may not be able to access or use pages and services that require the use of cookies.

  • Consent to Use TheWorkrate cookies. If you continue to use our websites without changing your cookies settings, you give your permission to our use of cookies.
     

How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:

• To present our website and its contents to you.

• To provide you with information about surveys, products, research, and services that you request from us.

• To fulfill any other purpose for which you provide it.

• To provide you with notices about your participation in our surveys, including participation solicitations, reminders, and survey results.

• To allow you to participate in interactive features on our website.

• To provide you and your organization with customized content and features of our online surveys and software tools.

• To provide you with notices about your account, survey subscription, including expiration and renewal notices.

• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

• To notify you about changes to our website or any products or services we offer or provide through it.

• For any other purpose with your consent. If you are asked to consent to the use of your information, you have the right to withdraw that consent at any time by notifying us at clients@theworkrate.com

 

We may also use your information to contact you about surveys, products, research, and services that may be of interest. If you do not want us to use your information, please notify us at clients@theworkrate.com 

 

Disclosure of Your Information - Not for Sale
Unless otherwise noted in this privacy policy or at the time of collection, all personal information collected is for our exclusive use and is not sold, rented, shared, or otherwise provided to third parties.

TheWorkrate.com Data is only published in anonymized, aggregate form. We hold individual company and employee-level survey data in strict confidence. Security and data sufficiency controls are in place to ensure that we do not disclose your company's compensation practices or personally identifiable information of your employees. Upload of Personally identifiable data is optional.

Customized report outputs and online tools that display your company's data, you-to-market comparisons, and data for individual employees are restricted to licensed users authorized by your company.

We do not sell, exchange, or disclose company-identifiable or employee-identifiable survey data to third parties.

Nor do we do sell, exchange, or disclose your personal information to third parties. However, we may disclose personal information that we collect, or you provide, as described in this privacy policy:

• To fulfill the purpose for which you provide it.

• For any other purpose disclosed by us when you provide information.

• With your consent.

• To contractors, service providers, and other third parties such as cloud hosting providers that we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our website users is among the assets transferred.

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

• To enforce or apply agreements with us, including for billing and collection purposes.

• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of us, our customers, or others.

 

Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

• Cookies. You can configure your browser to block non-essential cookies used on our website or to alert you when cookies are being used. If you block cookies on our website, please note that some parts of this website may be inaccessible or not function properly.

• Retention of Information. We retain the personal information you provide for as long as your account exists or as required to provide you the website and any surveys, products, or services. We retain survey data as needed to provide the Worktate.com Surveys and other products or services.

 

Your Rights and Choices
The DPA provides consumers located in Mauritius with specific rights regarding their personal information. We extend these rights to all consumers located in Mauritius. This section describes your rights and explains how to exercise those rights.

Access to Specific Information and Data Protection Rights You have the right to request that we disclose certain information to you about our collection and use of your personal information. Once we receive and confirm your verifiable consumer request , we will disclose to you:

 

(a) the purpose of the processing;

(b) the categories of personal data concerned;

(c) the recipients or categories of recipient to whom the data have been or will be disclosed;

(d) the period for which the data will be stored or, if this is not possible, the criteria used to determine that period;

(e) the existence of the right to request from the controller rectification or erasure of personal data or restriction of processing of personal data concerning the data subject or to object to the processing of the data;

(f) the right to lodge a complaint with the Data Protection Commissioner;

(g) where the personal data are not collected from the data subject, any available information as to their source;

(h) the existence of automated decision making, including profiling, and information about the logic involved, as well as the significance and envisaged consequences of such processing for the data subject; and

(i) appropriate safeguards taken under section 36 of the DPA, in case the personal data are transferred or intended to be transferred outside of Mauritius

 

Deletion Request Rights
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

You should be aware that if your personal information is deleted, your user account will also be deleted. Also, deleting or altering the processing of your personal information will impact your user experience on the website. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

We may deny your deletion request if retaining the information is necessary for us or our service providers to:

(a) for reasons of public interest in the field of public health;

(b) for the purpose of historical, statistical or scientific research;

(c) for compliance with a legal obligation to process the personal data to which the controller is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; or

(d) for the establishment, exercise or defence of a legal claim.

Response Timing and Format
We endeavor to respond to a verifiable consumer request 1 month of its receipt. If we require more time (further 1 month), we will inform you of the reason and extension period in writing.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 3 months period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Additional Rights
You can review and change your personal information by logging into the website and visiting your account profile page. You may also contact us to request access to, correct or supplement any personal information that you have provided to us in the platform, and to request confirmation of whether we process your personal information. While we do not disclose information to third parties for marketing purposes, data subjects may request certain information regarding such disclosures in accordance with Section 40 of the DPA.

Non-Discrimination
We will not discriminate against you for exercising any of your DPA rights. Unless permitted by the DPA, we will not:

• Deny you goods or services.

• Provide you a different level or quality of goods or services.

• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Information Security
The security of your personal information is important to us. We have implemented reasonable administrative, physical, and technical security safeguards to secure your personal information from unauthorized access, use, alteration, destruction, and disclosure.
 

Despite safeguards, the security of information transmitted via the internet cannot always be guaranteed. You acknowledge this by accessing and using our website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the site. If you have reason to believe that your interactivity with us is no longer secure or that your Workrate account has been compromised, please notify us immediately at clients@theworkrate.com
 

Users Located Outside of Mauritius
Workrate Insights Ltd is headquartered in Mauritius. Our website is hosted in Mauritius and our services and products are provided in and from the Mauritius. If you are visiting or providing information from a country outside of Mauritius the laws governing data protection, collection, or use where you are located may differ from Mauritian Laws.

Although this policy is designed to provide a consistent level of protection for personal information all over the world (including compliance with the EU GDPR, as applicable), you are transferring your data (including personal information) to Mauritius, which may have different data protection laws than the country where you are located. By providing us your data (including personal information) through your use of our website, you consent to:

• the use of your personal information as described in this policy;

• the transfer of your personal information to and the access, use, storage, and other processing of your personal information in Mauritius.; and

• exclusive jurisdiction for the resolution of any issues related to your data (including personal information) issues in the Courts of Mauritius.

 

Website for Business Use - Not Intended for Children
Our website is designed for business use by organisations who may grant access to their executives, HR professionals, finance professionals, and other management. It is not intended for consumers or children under 16 years of age. No one under age 16 may provide any information to the website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this website or on or through any of its features. If we learn we have collected or received personal information from a child under 16, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at clients@theworkrate.com

Links to Third-Party Websites
Our website may contain links to other third-party websites, which are outside of our control and not covered by this policy. TheWorkrate.com is not responsible for the privacy practices or content of those sites. If you have questions about the privacy practices of non-the Workrate.com websites, you should contact those sites directly.

Changes to Our Privacy Policy
This policy may change from time to time. Your continued use of this website after we make changes is deemed to be acceptance of those changes and consent to our continued use of your information for the purposes set forth in the revised privacy policy. It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you by email to the primary email address specified in your account or through a notice on our website. The date the privacy policy was last revised is identified near the bottom of this page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our website and this privacy policy to check for any changes.

 

We're committed to providing a clear and user-friendly privacy policy to ensure your peace of mind.